Terms and Conditions
Introduction
Welcome to ViViDerma Cosmetic Clinic. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with any appointments, purchases, or inquiries. If you do not agree to these terms, you may not access our services.
These Terms and Conditions establish the rules and guidelines for using our website, products, and services. They outline the legal rights and obligations of both ViViDerma Cosmetic Clinic and its users, ensuring a clear understanding of responsibilities.
Our goal is to maintain transparency in the use of our services, legal agreements between ViViDerma Cosmetic Clinic and its clients, and liability limitations.
General Terms
Services Provided
ViViDerma Cosmetic Clinic offers a variety of aesthetic and wellness treatments, including but not limited to Botox, dermal fillers, PRP therapy, skin rejuvenation, weight loss treatments, and hair loss treatments. All services are provided by licensed and certified healthcare professionals.
Eligibility
To use our services, you must be at least 18 years old or have parental consent for specific treatments. By booking an appointment, you confirm that you meet the eligibility requirements.
Medical Disclaimer
Our services do not replace professional medical advice, diagnosis, or treatment. Consult your physician or one of our professionals before undergoing any treatments. Any health-related decisions should be made in consultation with a medical practitioner.
Booking and Appointments
Consultations and Treatments
All services require an initial consultation to determine suitability. Treatment plans are customized based on each client’s individual needs and goals. ViViDerma Cosmetic Clinic reserves the right to refuse treatment if it is deemed medically inappropriate.
Appointment Policies
- Booking: Appointments can be scheduled online or via phone at 416-876-5850.
- Rescheduling and Cancellations: We require at least 48 hours’ notice for appointment rescheduling or cancellation. Failure to provide adequate notice may result in a cancellation fee.
- Late Arrivals: If you arrive late, we may need to reschedule or shorten your session.
- No-Shows: Failure to attend a scheduled appointment may result in the loss of your consultation fee, which is applied towards treatment.
Pricing and Payment
Pricing Transparency
ViViDerma Cosmetic Clinic ensures clear and transparent pricing. Service prices may vary based on individual treatment plans and will be confirmed during the consultation.
- Payment Methods: We accept all major credit cards, debit cards, and cash.
- Refunds: Treatment packages are non-refundable. If you experience an adverse reaction, please contact us immediately for a follow-up consultation.
Packages and Promotions
- All promotions and package deals must be used within the specified time frame.
- Promotions cannot be combined with other offers unless stated otherwise.
Refund and Exchange Policy
Services
- Non-Refundable Policy: Payments for consultations, treatments, and packages are non-refundable. Once a service has been rendered or a package purchased, refunds will not be issued.
- Treatment Concerns: If you experience an adverse reaction or are unsatisfied with a treatment, please schedule a follow-up consultation so we can address your concerns.
Products
- Non-Refundable Policy: Skincare and cosmetic products purchased from ViViDerma Cosmetic Clinic are non-refundable.
- Exchange Policy: Exchanges may be permitted if the product is defective or if you have an allergic reaction (proof of purchase and medical confirmation required).
Exchange Process: Contact us within 30 days of purchase. The product must be returned with its original packaging and receipt.
Health and Safety
Client Responsibilities
Clients must disclose their full medical history, including any conditions that may impact treatment. This includes medications, allergies, and prior cosmetic treatments. Failure to provide accurate information may result in treatment refusal.
Treatment Results
While we aim to provide optimal results, individual outcomes may vary. ViViDerma Cosmetic Clinic cannot guarantee specific results, as they depend on factors such as adherence to post-treatment care.
Marketing & Communications
By opting into our SMS and email updates, you’ll be the first to receive exclusive promotions, invitations to special events, and the latest news from ViViDerma Cosmetic Clinic. Expect tailored messages filled with exciting offers on treatments, updates on new services, and expert tips on beauty and wellness. We use SMS and email to ensure you’re always in the loop about opportunities that help you look and feel your best. Plus, you’ll never miss out on a chance to enjoy discounts and early access to our most popular services!
You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to +1 (431) 244-8440 or [email protected]. Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider. For privacy-related inquiries, please refer to our privacy policy: https://vividerma.ca/privacy-policy/
Privacy and Data Protection
Your privacy is important to us. We collect and store personal information in accordance with our Privacy Policy. By using our services, you consent to our data collection and usage as outlined in the Privacy Policy.
Liability and Disclaimers
Limitation of Liability
To the fullest extent permitted by law, ViViDerma Cosmetic Clinic is not liable for any direct, indirect, or incidental damages resulting from the use of our services, website, or consultation information. This includes but is not limited to treatment-related health concerns, personal injury, or financial loss due to treatment outcomes.
Indemnity
By using our services, you agree to indemnify and hold harmless ViViDerma Cosmetic Clinic, its employees, and practitioners from any claims, damages, or expenses arising from your use of services or violation of these Terms and Conditions.
Intellectual Property
All content, logos, images, and materials (excluding stock images) on our website belong to ViViDerma Cosmetic Clinic and are protected by copyright and trademark laws. Unauthorized use, reproduction, or distribution of any content without written consent is prohibited.
Changes to Terms and Conditions
ViViDerma Cosmetic Clinic reserves the right to modify or update these Terms and Conditions at any time. Updates will be posted on our website, and continued use of our services after changes are made constitutes acceptance of the revised terms.
Governing Law
These Terms and Conditions are governed by the laws of Ontario, Canada. Any disputes arising from the use of our services will be subject to the jurisdiction of Ontario courts.
Contact Us
For any questions or concerns, please reach out to us at:
Phone: 416-876-5850
Email: [email protected]
Address: 933 Mount Pleasant Road, Toronto, ON, M4P 2L7